Hello Fortune support
Hello Fortune answers in live chat at any hour and by e-mail; there is no telephone line. Verification documents and account limits are handled through the same channels.
Channels
| Channel | Where | Hours |
|---|---|---|
| Live chat | chat icon on every page | 24/7 |
| support@hellofortune.bet | 24/7 | |
| Telephone | not offered | — |
Scroll horizontally to see the full table
Verification
| Item | Details |
|---|---|
| Identity | passport or driving licence |
| Address | utility bill or bank statement |
| Payment | card or wallet proof where requested |
| Timing | before the first bonus and before any withdrawal; review 24–48 hours |
Scroll horizontally to see the full table
Responsible gaming
- Cooling-off period from 24 hours
- Self-exclusion from one month
- Account locking on request; promotional mail is stopped during an exclusion
- Links to Gambling Therapy and the Responsible Gambling Council
Frequently asked questions
Is the chat open at night?
Yes, 24 hours a day.
Which e-mail handles documents?
support@hellofortune.bet.
Can I pause my account?
Yes, a cooling-off period starts from 24 hours and self-exclusion from one month.
Is there a phone number?
No, the channels are live chat and e-mail.